Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Reply from AXS UK. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. (United Kingdom) We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms When did you become aware that you were unable to attend the Event? For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. ', Beware of this fake Disney+ phishing email. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. We make no representations or warranties about the quality of your watching experience or your display. AXS Tickets on the App Store BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. E-mail address is required to create an account. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Ticket T's and C's | The O2 AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Buying Tickets - AXS Help Center We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. It may take up to 30 days before we are able to review your claim. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Congratulations! Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. They lure you into buying the insurance but little did I know that a refund will be issued . If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Peter Kay tickets --. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Klicka hr fr att kontakta oss. How can I make a claim for my Ticket Insurance? - AXS Help Centre Upon your payment in full, you shall be entitled to the tickets you have purchased. DE Don't buy: why paying extra for some ticket insurance is - Which? If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. has anyone ever gotten a successful refund on an axs ticket? Please read this Agreement carefully, because it is a contract that affects your legal rights. Click on the relevent section for more information. If I have XCover ticket insurance and miss an event, can I get a refund? Please complete the section which is relevant to your application. AXS refusing to refund ticket cancelation insurance - PayPal Community IP: 141.94.161.174 Ive also heard similar stories from all of my concert going friends. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . What is AXS Premium? Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Let us know what you were doing when this page came up, plus your IP and request ID and our COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Hey did you end up filing a claim with Amex? By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). We also give them access to 24/7, multilingual . Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If you bought tickets online or over the phone, you won't need to do a thing. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. We can't reclaim the money and issue the refund to a new card for you. AXS (@axs) / Twitter Terms, conditions, and exclusions apply. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . We act as a sales agent for our Client. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Then be careful what insurance you pay for. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Show more Show less Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). The truth is that paying for insurance to guard against this is a waste of money. All applicable fees and charges will be disclosed prior to completion of your purchase. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Are AXS Premium tickets sold for every event? Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. By browsing this website, you consent to the use of cookies. No refunds are offered for online (virtual) events unless the event is canceled. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Besk vr hjlpsida fr mer hjlp och support. To ticket | Stuff for Sale - Gumtree We all hate lines. All attendees must conduct themselves properly at an event. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. Please consult the seller fee information found within our Service. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Below are some pointers we hope you'll find useful! Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Apply for a refund. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Therefore, we ask for: A completed medical confirmation form. The original advice from the armed forces giving advice to travel at short notice for military service. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! During the event, strobe or theatrical lighting may be used. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Any ticket issued via the Service is a revocable license. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Dollars. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. IP: 161.35.97.149 If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). a very friendly member of staff :) Date of experience: 16 February 2023. We act on your behalf, as seller, when listing or reselling tickets. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. How do I get my . Press question mark to learn the rest of the keyboard shortcuts. She also helped out with another refund I needed and was so quick. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. The partial refund was completed early August 2020. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". a doctor's note for the illness causing your symptoms. T&Cs may apply.'. This content may be old or outdated. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. So I decided to treat myself and girlfriend to VIP tickets. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. AXS.com Reviews | Read Customer Service Reviews of axs.co.uk - Trustpilot How do I cancel Event Ticket Protector Insurance? - Ticketmaster It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Unfortunately, we will not be able to issue a refund on your ticket insurance. found at the bottom of this page. A scan or clear photograph sent by email is acceptable. Official Tickets and Your Source for Live Entertainment | AXS.com Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Official Tickets and Your Source for Live Entertainment | AXS.com PROPER CONDUCT. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Holder must possess a ticket to enter the property or venue listed on the ticket. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Below you'll find an important update on COVID-19 and your events. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. . Yes - If customer is prevented from attending because of a government mandate, this is covered. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Please make sure to review the terms and conditions that you will find on these third-party sites. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. OH MY FUCKING GOD! How do you send documents to Uber? We will need these documents as part of the application process and cannot process a refund without them. Can I get my money back for cancelled or postponed events? If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. or was there no option for you? I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the So please be as cautious as possible when going through AXS. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Thanks for signing up for the event guide! 1999-2023 PayPal, Inc. All rights reserved. Cant get ticket refund from AXS MoneySavingExpert Forum Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Spent most of yesterday trying for the new show tickets. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Fans may consider purchasing Allianz ticket insurance at the time of purchase. I don't see why I should have to do the legwork on this one. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. In these cases, customer service will attempt to contact you, using the information we have on file. The documented police or fire brigade report. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Be the first to know. SAFETY AND SECURITY. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. However, it is not clear if this would cover government advice. Find a will ticket on Gumtree, the #1 site for . We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Cover applies if an immediate family member or a member of the booking party tests positive. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. I cannot access the Insurance company. We notice that your web browser is out-of-date. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Please note that further documentation may be required following our review. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets.

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